0400 555 666

What are your payment methods?

Cash or cheque on delivery – alternatively you can do a bank deposit prior to delivery day

What surfaces can the castles be set up on?

Jumping Castles can be set up on almost any surface as long as it is free from sharp objects.

What access is required into my backyard?

Side ate access (1 meter width). Please advise if there is steps or obstructions such as Air-con, Water heaters, etc.

Do you have Insurance?

Absolutely … We have a $20 million Public Liability. A copy of our Certificate is available on request.

Do you have a Wet Weather policy?

For safety and Insurance reasons castles do not go out in heavy rain, strong winds or storms. Jumping Kids reserves the right to cancel a booking if safety would be a risk.

Can I hire a castle in a Park r Public place?

Yes. If you require to set-up in a park you must have council approval. If there is no access to power at the park a petrol generator is required at an additional cost.

Does the Jumping Castle require supervision?

Yes, the Jumping Castle must be supervised by a responsible adult over the age of 18 years at all times. If required we can provide a supervisor for an additional cost.

Are we responsible for any damages to the castle?

Yes you are responsible for any damages caused by misuse or negligence and you will be charged to the cost of repairs.

Are there any cancellation fees?

If cancellations are not made at least 3 days before the booking day a $50 cancellation fee will be charged.

What are the most IMPORTANT guidelines?

NO drinking on castle NO food NO smoking or sharp objects NO shoes NO confetti as it stains vinyl NO silly strings as they stain vinyl All of the above can damage, tear or stain vinyl. Please be very careful as you will be charged for the cost of any cleaning or repairs.

Do you require a deposit?

We pride ourselves in providing a reliable service and deposit are not compulsory on all castles. Adult & Large castle will only require a non-refundable deposit.

What happens if we damage the jumping castle?

If the damage is considered to be malicious then you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired. We keep a record of the condition of our castles and would advise you to check the jumping castle before the delivery person leaves, and note any problems.

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